Return & Refund Policy

Return & Refund Policy

At IGOUTRENDY, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we're here to help.

📅 Right of Withdrawal

In accordance with applicable European consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

📦 Return Period

We offer a 14-day return policy, starting from the date your order is delivered.

Before returning any item, please contact our customer support team to initiate the return process.

✅ Return Conditions

To be eligible for a return, the following conditions must be met:

  • The product must be unused, unworn, and in its original condition.

  • The product must be returned in its original packaging, including all accessories, manuals, and tags.

  • Proof of purchase (such as your order confirmation or receipt) may be required.

❌ Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Used, worn, or damaged products.

  • Products damaged after delivery due to improper use or handling.

  • Opened or used personal care and hygiene products.

  • Products explicitly marked as non-returnable.

💰 Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved:

  • Refunds are processed within 5–7 business days.

  • The refund will be issued to the original payment method used for the purchase.

  • Depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.

🔁 Exchanges

We only replace items if they are:

  • Defective

  • Damaged during shipping

  • Incorrectly delivered

If you receive a defective or incorrect item, please contact us within 48 hours of delivery and include clear photos of the product and its packaging.

📦 Return Shipping

Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrectly delivered.

We recommend using a trackable shipping service, as IGOUTRENDY cannot guarantee receipt of returned items sent without tracking.

📩 Return Requests

To request a return or if you have any questions regarding our Return & Refund Policy, please contact our customer support team:

📧 Email: contact@igoutrendy.shop

📱 WhatsApp: +46 203 322 912

🕒 Customer Support: Available 7 days a week

We typically respond to all inquiries within 24 hours.